KLARNA FAQs

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

WHAT IS KLARNA?

Klarna is a payment method available at checkout.

WHO CAN USE KLARNA?

Klarna is available to eligible customers. Eligibility is determined by Klarna and is subject to status. Ts&Cs and late fees apply.

HOW DO I MAKE REPAYMENTS TO KLARNA?

You can view and manage your payments through the Klarna app or by logging into your Klarna account online. For any questions about payments, please contact Klarna directly.

CAN I PAY BEFORE THE DUE DATE?

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

As soon as Augusta Jewellery has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I HAVE CANCELLED MY ORDER, HOW LONG WILL IT TAKE UNTIL I RECEIVE A REFUND?

As soon as the store has registered your cancellation or your return, the refund will normally be processed within 5 business days.

I STILL HAVE QUESTIONS REGARDING KLARNA, HOW CAN I GET IN TOUCH?

Visit the Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.