FAQs

Are earrings returnable?

Unless they are faulty, we cannot accept returns on earrings for hygiene reasons.

Do you ship orders outside of the UK?

Yes we ship worldwide (excluding Germany, UAE, Saudi Arabia and South Africa. Please check out our delivery page for more information, including imports information on customs fees.

Can you send a gift receipt with my order?

All orders are sent with a gift receipt as standard.

Do you offer express delivery?

Yes we do offer express delivery.  Check out or delivery page for more information.

Do you offer a gift wrapping service?

Yes you can add gift wrapping to your order.  Tick the 'gift wrapping' option at checkout.  We can even add a gift message.

The jewellery I want is out of stock, when will it be available?

We try our best to keep lines fully stocked but items that are marked out of stock will usually become available within 3 weeks. Feel free to contact us if you want information about a particular item.

There is a problem with my order, how can I get in touch?

Please don't hesitate to contact us with any queries.  

What is your returns policy?

We do accept returns.  Visit our returns page for more information.

Do you offer jewellery wholesale?

Yes we offer wholesale.  Feel free to contact us for further information.

Do you sell any silver jewellery?

At present we specialise only in gold plated and vermeil (gold plated silver).

What is your jewellery made of?

Information about particular products can be found on each product page under 'materials'. If you are looking for a particular material or gemstone, its best to use the search icon at the top left of each page.

What payment methods do you offer?

We offer a wide range of payment methods including most major Debit and Credit Cards, PayPal, Apple Pay, Klarna and Clearpay.

My discount code doesn't work, why not?

Please contact us at hello@agustajewellery.com and we will be happy to help.

Are the gemstones you use ethical?

We do our very best to source ethical gemstones. For more information visit our Ethical Gemstones page  

Is your packaging recyclable?

Yes our packaging is all recyclable cardboard. We do our upmost to be as environmentally friendly as we can. For more information visit our Sustainability page.