Returns Policy

RETURNS POLICY

We hope you love your Augusta Jewellery order but understand if you need to return something purchased from our website.  We offer a 28 day no quibble returns period from the date of delivery.  Please include in your package your name, email address and order number and if you would like a refund or exchange. 

REFUNDS

One we have received and inspected your return a refund will be issued within 7 days to the card originally used, minus any delivery charges.  Your card company may take 4-7 working days to credit your bank account.

GUARENTEE

If you are not 100% satisfied we guarantee to refund you in full and give you 30% off something else!.

PLEASE NOTE

We can only accept returns in new and unused condition and in the original packaging.

Returns are made at your own expense and we recommend using a trackable postal service.  Please keep hold of your tracking details until you've been refunded.

E-Gift Cards, sale items and earrings (for hygiene reasons) are non refundable.

If you receive a faulty item or your parcel arrives damaged, please contact us as soon as possible for a replacement by emailing us at hello@augustajewellery.com